Professional Services Staff Descriptions at Axonom, Inc.

Professional Services' Staff Responsibilities

Axonom's Professional Services operates as a team and requires the cooperation of multiple roles to achieve its goals. We will work closely with you to listen and learn about your corporate goals. Below is a brief description of our Professional Services staff your company will be in contact with throughout the lifecycle of the CRM and Powertrak project.

Vice President of Professional Services
Manages the Axonom consulting staff who implements Microsoft Dynamics CRM and Powertrak solutions.

Axonom's Vice President of Services meets with all levels of the customer's organization from CIO, Vice President to President. The Vice President of Services partners with the Axonom sales team to make sure that consulting and education are part of the solution sold to Axonom customers. Recruiting, management and career development of consulting staff. Ensuring quality services delivery in all consulting engagements.

CRM Project Manager
Responsible for the delivery of the project and client satisfaction.

This position works with a multitude of different team members including Business Analysts/CRM Implementation Consultants throughout the project lifecycle. The project lifecycle ranges from analysis and design, scope definition, documentation of business processes where needed, CRM requirements definition and gathering, design documentation, development, and implementation, user acceptance testing, training and Go Live Support.

Implementation Consultant
Responsible for producing the project deliverables as laid out in design and requirements documents and statements of work.

This position creates and maintains the development environments. They will communicate status of deliverables, report issues to the CRM Project Manager, and identify/fix any reported bugs. In addition, they will test to ensure that the customizations function as intended and meet project requirements.

Axonom Corporate Information

Professional Services

Axonom Professional Services' Staff

Professional Services' Staff Responsibilities

Professional Services Summary

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